Cassette 500 Built-in Optimyst Electric Fire

If you're not completely satisfied with an item and it is unused you can return it to us within 30 days of purchase for a refund*.

If your item has developed a fault please contact us so we can assist you with your issue.

If you're returning a bulky item or an item over 20KG in weight please contact us and we'll make it easy for you to return it to us.

When returning an item from the UK, please choose a suitable method as detailed below:

Items below 20KG and 61x46x46cm

You can return your item(s) to us via your local Post Office. There are over 11,000 Post Offices nationwide offering this service.
Parcels must be under 61cm (L) x 46cm (W) x 46cm (D) in size.
Parcels must be under 20kgs in weight.

Simply go to Royal Mail Returns Center - Here, fill out all the relevant information and bring the parcel to your local Post Office.
Your RMA number is simply your Order ID with us.

Items above 20KG and 61x46x46cm

Please contact us (via Live chat) to discuss the best method to return your item to us.

* Any items being returned will be subject to the cost of return being deducted off the refund. Return cost is £4.99 for royal mail returns. Larger items or over 20kg items the return cost will be provided on a per parcel basis by our customer service team.

Please note that some items are excluded from this policy, please see our Terms and Conditions.